Customers

Water bills rise by 3.5 per cent on 1 April

A 3.5 per cent rise in water prices, which takes effect on 1 April 2013, will add a further £13 per year to household costs according to comparison and switching service uSwitch.

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Car insurance rises for female drivers since EU ruling

The cost of car insurance for female drivers aged 17-18 has risen by 50 per cent since an EU ban on using gender to calculate premiums came into force last month.

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Boxing Day record for online retail sales

Consumers made 113 million visits to retail websites on Boxing Day, making 26 December 2012 the busiest ever day ever for online retailers, according to information service Experian.

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New 'gender neutral' insurance rules now in force

Insurers are no longer able to take gender into account when calculating insurance premiums, after new European rules came into force today.

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Traditional communication tops list for customer service

Telephone and email are the preferred methods of communication for customers when it comes to customer service queries with businesses, research from technology consultancy Portal has found.

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Businesses urged to include disabled customers

SMEs are being urged to harness the £80 billion potential spending power of disabled people in the UK by ensuring that their goods and services are accessible to all.

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Will writing and estate administration should be regulated, says advisory group

Providers of Will-writing and estate administration services should be regulated, the Legal Services Board (LSB) has said, after research found an inadequate standard of Will administration and safekeeping of consumer's money.

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HMRC apologises for slip in contact centre service

HMRC has apologised after callers were unable to get through to call centres in the days following the Easter weekend, blaming 'extremely high levels of calls' from taxpayers.

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Consumer confidence on the up

Consumer confidence in the UK rose in January, according to the Consumer Confidence Index Score from GfK NOP.

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Employers advised to prepare for new agency worker rules

Employers are being offered advice on how best to deal with the new temporary worker regulations that are due to come into force next year.

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